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How NAB is adapting to the new normal
National Australia Bank executive general manager Jonathan Davey said that the bank will do better on customer experience as it...
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Getting consumer buy-in for AI
Artificial intelligence won’t take jobs and people will learn to trust AI machines provided the service received delivers on...
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The trust gap in digital product take-up
While millennials are eager to use digital providers there is still a “trust gap” that prevents them from fully engaging and...
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Lessons from UK open banking
Engagement in open banking in the United Kingdom is on the rise with awareness of the policy rising from 14 per cent in 2018 to 17...
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Teachers Mutual Bank’s niche play paying off
Teachers Mutual Bank has garnered solid growth, growing 10 per cent in the year as it continues to focus on niche markets.
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APRA eyes further capital requirements in light of industry self-assessment report
APRA is considering applying additional capital requirements to several regulated institutions after an analysis of self-...
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Demand leads to new roles at complaints authority
The Australian Financial Complaints Authority (AFCA) has begun recruiting for a number new senior roles with some members already...
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The $27.1 billion revenue opportunity in mortgages
Banks have a significant opportunity to convert the millennial customer into the home buyers of the future.
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ING awarded most trusted bank
ING was awarded Australia’s Most Trusted Bank at the Australian Banking Innovation Awards gala dinner on Wednesday night while its...
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