Westpac scoops access and inclusion award

  • By Zilla Efrat

Westpac has been awarded first place on the Access & Inclusion Top Performers 2021-2022 list by the Australian Network on Disability.

To secure the top spot, Westpac says it demonstrated clear action and progress on access and inclusion, for both employees and customers.

In 2021, Westpac released its latest Access & Inclusion Action Plan (2021-2024) and says it has already embedded 40 per cent of actions and is on track to complete all actions on time.

Christine Parker, group executive human resources at Westpac, says the bank is working hard to provide even better access and more inclusive operations for employees and customers.

“As one of Australia’s largest employers, and with ten million customers, we want our people and customers to have access to, and be included in, how we do business,” she says. “As technology transforms our business, so must our approach to accessibility, with innovation at the forefront.”

Westpac’s access and inclusion initiatives include the rollout of more than 105,000 EFTPOS Now terminals with industry-leading accessibility features and the launch of Easy English Guides, making information more accessible for customers with a diverse range of communication needs.

Westpac’s new banking app also provides equal access to customers with a disability and is compatible with screen reader software, has adaptable colour contrast and uses plain English so it is easy to understand.

In addition, Westpac workplaces have accessible wayfinding such as Braille Tactile on stairwells and lockers, options for using hearing loops in all meeting rooms, and adjustable workstations to suit an employee’s individual and unique needs.

Westpac adds that it runs disability confidence training and employee workshops to build awareness, skills, and knowledge in accessibility, enabling employees to better assist colleagues and customers who have accessibility requirements.

“We are proud of our progress, but we know we have more work to do and are focused on implementing the next stage of our plan,” says Parker.