BOQ looks to Microsoft to simplify its digital ecosystem

  • By Zilla Efrat

Bank of Queensland Group and Microsoft have formed a five-year strategic partnership to simplify the bank’s digital ecosystem and strengthen its engineering capability.

Under the new deal, BOQ will progressively transition its six data centres to the Microsoft Azure Cloud by 2025.

BOQ says simplifying its infrastructure to a single cloud platform will provide it with greater efficiencies and enable greater use of automation and other cloud-native capabilities to improve customer experience and aid faster development of new features.

BOQ and Microsoft have been working together since 2019 when BOQ deployed Dynamics 365 to optimise its customer experience. Microsoft also helped strengthen the banking group’s technology capability within its branches and across the broader workforce in 2020 through BOQ’s internal Banker X program.

BOQ also uses Microsoft Azure, Azure data and AI, Microsoft Power Platform and Microsoft 365 in Australia. But the latest deal will broaden that relationship to accelerate the delivery of outcomes for customers and employees.

The partnership will see BOQ become the first Microsoft Cloud for Financial Services customer in Australia and New Zealand. Microsoft Cloud for Financial Services will provide the platform for a sophisticated customer experience layer that will connect to BOQ’s data hosted in the Azure Cloud.

The new platform will allow for a more in-depth view of the customer journey across BOQ’s brands and channels, enabling the development of more personalised tools that enable customers to manage their money exactly how, when and where they want.

As part of the agreement, Microsoft and BOQ will partner to co-design solutions that can be deployed within the group.

A team of Microsoft global and regional executives, supported by US and locally based engineering teams, will partner with BOQ throughout its digital transformation.

BOQ chief information officer, Craig Ryman, expects the partnership to help to drive a culture of innovation across the bank.

“Key to our transformation is continued uplift in capability and skills within our own teams, and as part of the partnership BOQ will work with Microsoft to co-design training and learning programs for our people,” he says.

“It is a terrific opportunity to continue to strengthen our engineering capability and provide greater opportunities within the technology at BOQ.”