CUA hires new CEO

  • By Christine St Anne

Australia’s largest credit union has found an internal candidate to take over from the well-respected Rob Rob Goudswaard. 

In April Goudswaard announced his resignation after a five-year contract

Paul Lewis will now take over the reins of the business. With more than 15 years’ experience in banking, Lewis jointed CUA in February last year. 

He has been responsible for leading CUA’s sales channels including the innovative iM CUA app, branches, CUA Direct call centre, the broker channel and general insurance partnerships.

Prior to joining CUA, Paul was the senior head of strategy and transformation at Westpac. 

He also held senior executive roles within ANZ, including General Manager of ANZ’s Australian retail branch network.

“Australians have made clear that they want banking providers to put their customers’ interests first. Paul brings a deep understanding of this, having led our member-facing frontline teams over the past year and a half,” CUA chair Nigel Ampherlaw said. 

Paul has shown real commitment to CUA’s strategic direction. He will continue to build on CUA’s 73-year heritage of helping members, while championing the decisions and investments that will ensure we remain relevant for future generations,” Ampherlaw said.

Lewis said he was “humbled” to be hired as CEO. 

“I’ve been inspired by the values-led culture of innovation which is evident at all levels within CUA. 

“This culture is a testament to Rob’s five years in the role and has seen us deliver the digital capabilities we know our members want, while retaining the trust and humanity they associate with CUA,” Lewis said. 

“It is an exciting time to be entrusted with leading CUA through the next phase of our journey, as we look to become an even more member-led, agile and scalable business. 

“I am grateful for the opportunity and am looking forward to working with the Board and the executive team to further strengthen CUA’s position as a mutual leader.”

In an interview with AB+F, Goudswaard said his encouragement to any budding CEO is to have a very strong curiosity.

“A curiosity that goes beyond your own sector because you can now adapt the experiences of other industries and apply them to the banking sector,” Goudswaard said.