HICAPS practitioners now accept health insurance cards with Apple Wallet

  • By Elizabeth Fry

National Australia Bank on Tuesday announced it now offers HICAPS practitioners the ability to accept digital health insurance membership cards in Apple Wallet. 

HICAPS terminals are Australia's leading all-in-one payment and claiming solution for healthcare businesses. 

The move allows customers to make a health insurance claim by simply holding their iPhone or Apple Watch near any HICAPS terminal in Australia - creating a true digital wallet experience.  

Customers can also pay for gap payments simply and securely using Apple Pay. 

“Digital technology is rapidly changing the way merchants receive payments – with more customers choosing contactless over cash, said Tania Motton NAB’s head of business everyday banking. 

“Claims made using this method help reduce time spent on manual processing for practitioners due to forgotten plastic cards while putting money back in customers’ bank accounts quicker.” 

So, from Tuesday, health fund members of Medibank, Bupa, nib, and GU Health will be able to download their digital membership card from their health fund app and add it to Apple Wallet. 

Rather than swiping a plastic membership card, customers now have the option of claiming their benefit by tapping their iPhone or Apple Watch at any HICAPS terminal. Customers will receive real-time notifications about their claim within their health fund’s app. 

Security and privacy are at the core of Apple Wallet. When customers add a health insurance membership card to Apple Wallet, the customer identifier number is encrypted during transmission to the terminal and is then only decrypted by HICAPS and then passed on to the customer’s health insurer, NAB noted. 

The lender stressed that Apple doesn’t receive any information about the health insurance claim as there is a direct, encrypted connection between the user’s device and the HICAPS terminal, NAB said.