ING awarded most trusted bank

  • By AB+F Editorial

ING was awarded Australia’s Most Trusted Bank at the Australian Banking Innovation Awards gala dinner on Wednesday night while its CEO Uday Sareen was named the Financial Services Executive of the Year. 

The awards, now in their 28th year, are hosted by global business intelligence and media provider RFi Group and this year the focus was on innovation with new categories added. 

ING was also named the Most Innovative Financial Institution and took out the award for Best Communication Strategy. CUA took out the Most Innovative Mutual. 

The big banks were also part of the line-up as well as the disruptors. Westpac was named the winner in two categories – Best Marketing Campaign and Best Financial Literacy and Betterment Initiative. 

National Australia Bank was awarded the Best Savings Innovation.  

Wisr was awarded the Most Innovative Challenger and Afterpay the Best Fintech Innovator. 

Speaking on the night, RFi Group general manager of Asia Pacific, Gerald Ferguson said these awards are an opportunity to recognise the fantastic work of people and organisations through the year. 

“At RFi Group we are always working to support our clients whether that is through data driven actionable insights or events such as the Australia Banking Innovation Summit and Awards. So we are, of course, delighted to congratulate all the winners of highly contested Australian Banking Innovation Awards”, he said. 

“We recently took the opportunity to recognise a step change in the industry worked with our clients to better embrace the spirit of innovation that is so prominent in the industry. 

“We re-vamped and combined the Australian Retail Banking innovation summit and Awards to better reflect the market we operate in and added some fantastic new award categories. 

“The competition this year has been really pleasing as not only does it reflect the outstanding skills and achievements of the banking and finance professionals who operate in what is a dynamic and at times challenging industry, but also it was wonderful to see that we had positioned the awards to better reflect this. 

“This year we continued to see a lift in the quality and number of submissions and the winners and indeed all finalists should be proud of their accomplishments this year.”

For full coverage of the evening, see the June issue of AB+F magazine.

The 2019 Winners List:


Most Trusted Financial Institution (Australia’s Most Trusted Bank)
ING

Financial Services Executive of the Year
Uday Sareen – ING

Most Innovative Financial Institution 
ING

Most Innovative Mutual 
CUA

Most Innovative Challenger
Wisr

Best Fintech Innovator
Afterpay

Best Financial Literacy and Betterment Initiative
Westpac

Best Communication Strategy 
ING

Best Marketing Campaign 
Westpac

Best Innovation in Customer Experience
Suncorp 

Best Banking App
Commonwealth Bank

Best Everyday Banking Product
ANZ

Best Travel Money Solution
Qantas

Best Use of Data
Look Who’s Charging

Best Payments Innovation 
Bpay 

Best Savings Innovation
National Australia Bank