Lightspeed launches its payments offering in Australia

  • By Zilla Efrat

Canada-based Lightspeed Commerce, a one-stop commerce platform for merchants, has launched its contactless payment solution, Lightspeed Payments, for hospitality and retail merchants in Australia.

Lightspeed Payments combines the two basic needs of every venue operation – processing orders and taking payments – into one system for a seamless ordering and less cumbersome administration experience without having to worry about manual errors.

It also allows merchants to take orders and accept payments anywhere: curbside, tableside, at the counter and mobile. 

According to Lightspeed, the hospitality and retail industries have experienced a major shift in consumer behaviour when shopping or dining out over the past two years. Lightspeed data analysing thousands of hospitality customers shows, as of April 2022, almost one-fifth of venues (18 per cent) are already completely cashless, with 85 per cent of all customer payments made via card or digital methods, such as order-ahead apps.

For Lightspeed retailers, the average transaction size for cards grew 140 per cent from January 2021 to January 2022, with cash remaining flat in the same period. Card transactions now make up over 80 per cent of total transactions for retailers, says Lightspeed.

Gordana Redzovski, vice president retail APAC at Lightspeed Australia, believes Lightspeed Payments will be a game-changer for Australian hospitality and retail business owners.

“The Australian payments space has failed to put the customer in the centre of the experience,” she says.

“Business owners are after a seamless experience and we are equipping our hospitality venues and retail business owners with the right tools to be successful, and ultimately provide a superior checkout or payment experience to their customers.”

The Lightspeed Payments launch follows the recent launch of Lightspeed Capital, a quick and easy financing solution to help businesses whenever they may need an influx of capital. It is available to eligible Lightspeed Payments customers.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York and Toronto stock exchanges. It has teams across North America, Europe and Asia Pacific and serves retail, hospitality and golf businesses in over 100 countries.