MLC Life Insurance boosts tech skills with board appointment

  • By Kate Weber

MLC Life Insurance continues its focus on adding tech skills to its business in an effort to shift its focus to innovation and technology.

The insurer has appointed Jacqueline Korhonen as independent non-executive director.

Korhonen has over 30 years' experience in the technology sector, most recently as Asia Pacific vice-president of cognitive process transformation services with IBM. Prior to that she was CEO with Infosys Australia from 2008 to 2014.

“With the backing and significant investment of Nippon Life, we are committed to leading Australia’s life insurance industry in technology and innovation in order to deliver a great experience for our customers while being responsive to their changing expectations,” MLC Insurance chair Peter Grey said.

“Attracting people of Jacqueline’s calibre with extensive experience with some of the world’s biggest IT companies will improve our leadership in service of our customers,” Grey said.

Korhonen’s appointment follows a number of significant hires for the life insurer last year.

Sarv Girn, former chief information officer at the Reserve Bank of Australia was appointed to the newly created role of Chief Innovation and Transformation Officer.

In addition, MLC Life Insurance appointed a new chief information officer, general manager of data and analytics and general manager of sourcing and partnerships.   

The new hires will play a crucial role in driving the company’s $500 million investment into new systems and technology to better serve customers.

MLC Life Insurance has already made progress on its innovation, including the launch of new digital capabilities such as LifeView and new underwriting rules engine, the Digital Underwriting Platform.

Both capabilities make it easier for customers to manage their cover online and get underwritten more effectively.