NAB revamps executive team
In line with its new organisational structure, National Australia Bank has revamped its executive team.
The former customer experience division headed by Rachel Slade will no longer exist. Instead Slade will take on the job as group executive personal banking.
Current executive general manager of group strategy and development Nathan Goonan lead the newly branded group executive strategy & innovation.
The search for a new head of business and private banking is underway.
In the job, Goonan will be accountable for execution of the bank’s strategy, innovation and transformation agenda and all mergers and acquisition activity.
Slade will oversee end-to-end accountability for the home lending and everyday banking needs of personal customers, including the branch network, direct and digital channels.
“Rachel and Nathan are talented leaders with deep experience in banking and will play critical roles in delivering for our customers and our bank,” NAB CEO Ross McEwan said.
“As chief customer experience officer Rachel has been passionate about creating better experiences for customers and has led significant changes including simplifying our products and improving our digital solutions,” McEwan said.
“Nathan joins the executive leadership team having led the development of NAB’s long-term strategy announced today.
“ He too is a passionate advocate for customers and has played a key role in NAB’s major strategic moves in recent years including the divestment of NAB’s UK business.”
Prior to his current role, Goonan headed corporate affairs at NAB with responsibility for the Group’s communications, community and government engagement.
He originally began his career at NAB in 2004 in the Mergers & Acquisitions team.
Slade has worked in banking for more than 20 years and joined NAB in 2017 as the executive general manager deposits and transaction services.
Prior to joining NAB, Slade was at Westpac for more than 10 years holding a number of senior executive roles including leading the global transactional services business, the customer-led transformation in the retail and business division and as head of group diversity and flexibility