NAB revamps executive team

  • By AB+F Editorial

In line with its new organisational structure, National Australia Bank has revamped its executive team.

The former customer experience division headed by Rachel Slade will no longer exist. Instead Slade will take on the job as group executive personal banking.

Current executive general manager of group strategy and development Nathan Goonan lead the newly branded  group executive strategy & innovation.
The search for a new head of business and private banking is underway.

In the job, Goonan will be accountable for execution of the bank’s strategy,  innovation and transformation agenda and all mergers and acquisition activity.

Slade will oversee end-to-end accountability for the home lending and everyday banking needs of personal customers, including the  branch  network,  direct  and  digital  channels.

“Rachel and  Nathan  are  talented  leaders  with  deep  experience  in  banking  and  will  play  critical roles in delivering for our customers and our bank,” NAB CEO Ross McEwan said.

“As chief customer experience officer Rachel  has  been passionate about  creating  better  experiences for customers and has led significant changes including simplifying our products   and improving our digital solutions,” McEwan said.

“Nathan joins  the  executive  leadership  team  having  led  the  development  of  NAB’s  long-term strategy  announced  today.

“ He  too  is  a  passionate  advocate  for  customers  and  has  played  a  key  role  in  NAB’s  major  strategic  moves  in  recent  years  including  the  divestment  of  NAB’s  UK  business.”

Prior to his current role, Goonan headed corporate affairs at NAB with responsibility for the Group’s communications, community and government engagement.

He originally began his career at NAB in 2004 in the Mergers & Acquisitions team.

Slade has worked in banking for more than 20 years and joined NAB in 2017 as the executive general manager  deposits  and transaction services.  

Prior to joining NAB, Slade was at Westpac for more than 10 years holding a number of senior executive  roles  including  leading  the  global  transactional  services  business,  the  customer-led transformation in the retail and business division and as head of group diversity and flexibility