Westpac to roll out new app to Android 10+ customers

  • By Zilla Efrat

More than 800,000 Westpac customers with a mobile running Android 10+ will be upgraded its new banking app over the coming weeks following a successful trial with more than 20,000 customers.

This roll-out follows the introduction of the app to 1.7 million iPhone customers earlier in the year, with a 15 per cent increase in customers using mobile only for digital banking.

“Mobile has become the channel of choice for customers, with more than 84 per cent of consumer and business digital banking taking place on a smartphone or tablet,” says Westpac CEO consumer and business banking, Chris de Bruin.

“We wanted to create an app where we put the customer in control and give them on-demand access to their finances, where and when they want.

“It’s great we can now bring this better banking experience to even more of our customers with the latest Android rollout. Since first introducing the new app for iPhone, we’ve seen strong uptake with 700,000 daily users and more than 90,000 customers using our Smart Search feature each week.”

Westpac has also included a range of features to further strengthen digital safety and security when using the new app.

Westpac offers customers a digital card security feature through its dynamic card verification code (CVC) which issues a new temporary code every 24 hours via the app to help protect customers from fraud when shopping online.

“Since launching the app we have seen a 178 per cent increase in digital card usage, and customers viewed the dynamic CVC more than 400,000 times each month,” says de Bruin.

Westpac research shows nine in 10 (87 per cent) Australians agree it is easier to conduct everyday banking tasks through digital channels, and 75 per cent believe digital banking has made them more conscious of spending.