JP Nicols and Chloe James are joined by Jim Marous, Ron Shevlin and Penny Crosman, talking the hype and reality of personalization.

Add “personalization” to the list of capabilities enabled by new technologies that was supposed to revolutionize our banking experience. Did it happen already and we just missed it, or does it remain just beyond the horizon? What if it’s not all it’s cracked up to be?