ANZ creates chief data officer role

Australia New Zealand Banking Group (ANZ) has appointed Emma Gray to the newly-created role of chief data officer.

Gray previously worked as chief loyalty and data officer at Woolworths and will report to group executive digital banking, Maile Carnegie.

She has also worked as a partner at Bain and Company, working across the United States, Europe and Australia for 15 years. In addition to her commercial experience, Gray has an MBA from Harvard Business School and is on the Board of the Melbourne Business School Centre for Data Analytics.

In the job, she will be responsible for the bank’s data strategy including how data is defined, gathered, managed and protected.

According to Carnegie, Gray will take charge of the business intelligence capability for the bank. Working with other teams in the bank, Gray will identify the opportunities for making better decisions for both the bank and customers.

"Emma will play a crucial role in ANZ’s digital transformation. How we strategically manage and use our data is fundamental to how we can deliver the best experiences for our customers and build a world class digital bank," Carnegie said.

It is not for the first time ANZ has made a senior appointment outside the banking sector. Carnegie was previously the CEO of Google and the bank’s managing director or retail distribution is former McDonalds CEO, Catriona Noble.

At a recent roundtable with AB+F, ANZ CEO Shayne Elliott said the bank needed to have an executive team that could take the lead on innovation.

In the age of Airbnb and Uber, it’s no secret that banks will have to overhaul their technology as they move down the path of innovation. In fact, Elliott admitted that: "our customer expectations today are not set by our bank peers. They are set by businesses such as Amazon, eBay and Airbnb".

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