Recruitment firm Hays has revealed that paraplanners, advisers and mobile lending managers are among the key jobs in demand this quarter in Australia’s banking market.
In its April to June 2107 report, Hays also highlighted that the increasing focus on APRA and Austrac regulatory requirements has led to new risk operation teams being created in the big four banks.
“We are also seeing temporary roles in operational risk, enterprise risk management and controls as financial institutions go through their reviews and revise and upgrade existing frameworks and procedures,” the report said.
These reforms have also created a domestic skills shortage, with banks now open to candidates with overseas experience, particularly from the UK, Europe and Asia.
Some offshore branches have even been looking to boost their compliance departments following overseas fines and inadequate controls relating to money laundering.
Beyond areas of compliance, some banks are adding branches to their network and are looking to improve the customer experience in current branches.
There is continued demand for mobile lending managers.
“Banks are offering increasingly high salaries in order to attract and retain the lenders who can rely on their own networks to generate business,” the report said.
Broker business development managers (BDMs) are also in demand. An increased number of loans are coming through third-parties, driving a demand for BDM's to help ensure brokers refer their deals.
The entry of more fintechs into the lending space over the last 12 months has led to a need by the banks for business development managers with strong introducer networks across the broker channels.
The report also found that banks are focusing on their onboarding and training programs to provide a positive experience and improve retention. For more senior, experienced banking professionals, psychometric testing is now frequently used.
In a localised trend, Western Australia remains “candidate rich".
“Interestingly, there are now more permanent roles available, with Perth-based candidates preferred. Wealth management is the exception, with candidates from interstate considered,” the report said.