RFi Group’s Australian SME Digital Banking Subscription or Report 2020 looks into understanding the behaviours, attitudes and key trends of small businesses and their customers across Australia, particularly in a digital context. The report also includes a thought-leading section focusing on understanding the evolution of digital when it comes to business banking. (RFi also produces an Australian SME Banking Subscription or Report 2020.)
The report provides financial institutions with unique data driven global insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.
This is a must-read, essential and unique report for all financial service professionals working in the retail banking, small business banking, sme digital banking and payments sectors across Australia’s banking community as well as Australian merchants and businesses.
The RFi Group Australian SME Digital Banking April 2020 Report, is the latest report based on RFi Group’s Australian SME Digital Banking Program (ASDBP). The ASDBP is one of RFi Group’s many ongoing syndicated studies focused on delivering actionable insights to financial services sectors across the globe. This report in particular, covers the key findings from a biannual survey of 500 plus SME operators. It includes insights on a diverse range of SME digital banking related topics such as internet and mobile banking, product research and application, data sharing and integration, payments, technology and social media, business sentiment. The report also includes a thought-leading section focusing on understanding the evolution of digital for business banking. Some key questions answered in this section include:
• Has COVID-19 had a tangible impact on SME use of digital channels?
• How does this differ across different banking activities?
• Would SMEs be comfortable delegating activities to employees?
• What are the current levels of comfort with chat bot use?
All surveys have been anonymized.
Data Delivery: PDF Report
Subscription: This product is delivered bi-annually twice a year, or as a One-Off report.
Pricing: 39950USD (subscription) or 24950USD (one off)
Market Availability: Other markets available on request to RFi Group
About RFi Group:
RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.
We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.
Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.