RFi Latest Research: C-19 causing huge shift in UK small business payment behaviours

RFi Group’s Global Reports investigate and reveal the very latest in customer reactions to current financial conditions affecting them due to Covid 19. This provides financial institutions with unique data driven insights into how to most effectively design their strategy and meet their customers’ needs.​​

May 2020: RFi Group’s latest global data is showing that COVID-19 is causing a huge shift in UK small business payment behaviours with latest research revealing that 8 out of 10 UK businesses have changed the way they make and receive payments as a direct result of the pandemic.


RFi's latest global financial insights are based on interviews with 36,000 consumers, 18,000 businesses and 4,000 merchants in April/ May 2020 across 18 markets. Tackling issues such as the impact of C-19 on customers’ financial behaviours, what customers are looking for from their banks and payment providers, plus much more. ​

More on 'Understanding the New Normal' - an RFi Global Report.

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RFi’s SME MAP is instant market, business and competitor insights at your fingertips.

Marrying together the usage, attitudes and pain-points of a combination of more than 150,000 Businesses & Merchants, with primary datapoints, RFi SME MAP gives you the FULL story.​

More on RFi SME MAP - The Full Story​.

For more information on the most comprehensive global study on C-19 and its impact on banks and their customers, simply enter your details below.



RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.

We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.

​Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.

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