RFi Latest Research: RFi Group Global Credit Cards Report 2020

RFi Group’s Global Credit Cards Report 2020 investigates and reveals the latest in trends and behaviours affecting global credit card acceptance and usage, as well as trends in the contactless cards and mobile wallet space. The report provides financial institutions with unique data driven global insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.


This is a must-read, essential and unique report for all financial service professionals working in the credit card and transaction sectors.

Contents: Research Methodology Focus area one: Credit cards usage, barriers, driver of most frequent card used, future intentions Focus area two: Contactless cards and mobile wallets usage, appeal, preference Conclusion Key Insights Opportunities

Insights: • Proportion credit cards holders • Credit card usage popularity by market • Overall uptake of credit cards versus other borrowing products • Appetite of debit card usage vs. the use of credit cards and incurring debt, by market • Credit card impact of on main bank satisfaction ratings • Driver of ‘Front of Wallet’ (most used) card choice • Consumers intentions and usage of cash given current health pandemic and aversion to contact • Online shopping card usage trends • Contactless card usage • Appeal and drivers of mobile wallet preference

Conclusions: • Summary • Key insights • Opportunities for individuals and businesses working in the credit card space

Methodology: • The data used in this report is sourced from surveys conducted by RFi Group across 15 markets during 2019 including; Australia, Canada, Mainland China, Egypt, France, Hong Kong SAR, India, Indonesia, Malaysia Mexico, Singapore, Taiwan, UAE, UK, USA • In all markets, except for Egypt and the UAE, over 2,000 consumers were interviewed online. In Egypt and the UAE, 1,000 respondents were interviewed face-to-face • RFi Group market surveys interview the banked population in each market. To qualify as ‘banked’ respondents must hold a minimum of one banking product with a financial institution in their local market. • The survey is nationally representative of each market, and quotas were applied to ensure respondents representative of each market’s population by age, gender, region and income • All survey responses are aggregated and anonymized

Data Delivery: PDF Report

Pricing: $9,950USD

Data Update Frequency: This is a one-off report not a subscription

Market Availability: This is a global report

About RFi Group:

RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.

We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.

Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.

For more information on this report, please follow this link.

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