RFi Latest Research: RFi Group UK Priority & Retail Banking Market Report 2019

RFi Group’s UK Priority & Retail Banking Market Report 2019 investigates and reveals the latest in trends and behaviours affecting the Priority & Retail Banking market across the UK. The report provides financial institutions with unique data driven insights into the impact of these trends and how to most effectively design strategies to meet their customers’ needs over the next 12-24 months.


This is a must-read, essential and unique report for all financial service professionals working in the UK priority and retail banking sectors.

Contents: • Research Methodology • Market Context and Consumer Sentiment • Main Bank Relationships and KPIs • Current Accounts • Credit Cards • Personal Loans • Mortgages • Channels

Insights: • Detailed consumer sentiment review, including levels of concern about current financial situation (revealed by named financial institution) • Sentiment towards Brexit and overall UK economic outlook • Saving, spending, borrowing and investment intentions • Main Bank market penetration, share and satisfaction levels, including drivers of choice, recommendation and switching behavious (indicated by named financial institution) • Detailed product breakdown of Current Accounts, Credit Cards, Personal Loans and Mortgages; Including market penetration, share and satisfaction, plus drivers of choice and switching behaviour intentions • Detailed channel usage breakdown, by method and financial institution

Conclusions: • Summary • Key insights • Opportunities for individuals and businesses working in both the UK priority and UK retail banking sectors

Methodology: • Data in this report is sourced from RFi Group’s H2 2019 UK Priority & Retail Banking survey, in field in October/ November 2019 with a total of 2,000 consumers were interviewed online • Trended data has been used where relevant and applicable and data is sourced in the base notes • Basic quotas were applied to ensure that respondents are representative of the UK population by age, gender, region and income. To qualify as ‘banked’ respondents must hold a minimum of one banking product with a financial institution in their local market. • Further data cuts are available on request, as an addition to this report.

All survey responses are aggregated and anonymized.

Data Delivery: PDF Report

Pricing: $39,990 USD

Data Update Frequency: This is a subscription, these market reports are delivered twice in any one year

Market Availability: UK, others on request

About RFi Group:

RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.

We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.

Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.

For more information on this report, please follow this link.

Upcoming Events
RFi Group Webinar: The Surge of BNPL in Asia.
Singapore, Riverview, Singapore
See all upcoming events
Subscribe to receive insights delivered straight to your inbox
Latest news, unbiased expert analysis and insights across banking and finance