UK: First Direct increases its security measures

In an attempt to protect its customers’ money, the digital bank First Direct will be refusing to open accounts to those who have an “unsecured mailbox”.

An “unsecured mailbox”, according to the bank, is one where a “third party (not a family member or someone who shares the home) can intercept mail that is sent to a home address”. Customers who share accommodation, such as a share house, where all residents receive mail in one location, will be unable to open an account, with individually locked boxes per resident required by the bank. Potential customers who are living in a shared house will need to specify how they receive mail in order for the bank to determine the security of the mailbox.

"Customers who share accommodation, such as a share house, where all residents receive mail in one location, will be unable to open an account, with individually locked boxes per resident required by the bank."

The safety of our customers’ money and personal details is always our number one priority,” a First Direct spokesperson stated. “At present, we don’t proceed with applications where we’re informed the customer does not have a secure mailbox, as there is a risk that someone could intercept their mail, cards and PIN number. This reduces the chances of any fraudulent activity or breach of data protection.” The question about the security of the mailboxes is a part of the application process for new members and the bank is currently looking to offer a solution to customers that share their mailbox.

 

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