Retail Finance Intelligence (RFi Group) (ABN 64 121 015 192) respects your privacy and is committed to protecting your personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information by RFi Group. Please note that RFi Group reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how RFi Group collects and uses personal information. By using our website, you consent to the collection and use of your personal information by RFi Group as explained below.


This policy sets out the different areas where user privacy is concerned when you interact with us or use our services unless a different policy is displayed. It outlines our obligations and your options to access and update your Personal Information.

Sites covered under this policy:;;;;;;;;;;;;;;;;;;;;;;

These websites and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.


In this policy, “we”, “us” and “our” refer to RFi Group and all related registered entities including:
1. Retail Finance Intelligence Limited (UK)
2. RFi Pte Ltd (Singapore)
3. RFi Group Holdings Limited (Canada)
4. Retail Finance Intelligence Pty Ltd (Australia)
5. Asia-Pacific Banking & Finance Pty Ltd (Australia)
6. RFi Group LLC (USA)
7. RFi Group Limited (Hong Kong)

1. Personal Information

Personal Information is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Personal information we collect
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, phone number, company details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will use your personal information to send you marketing communications only if you have consented to receive such communications or if otherwise permitted by the law and ensure that all personal information supplied is held securely. Further, by providing telephone, fax and email details, you consent to RFi Group contacting you using that method.

Accessing your personal information and your options
You may unsubscribe from our mailing lists at any time by contacting us in writing or by updating your preferences via a link to the preference centre contained in all RFi Group emails or the Unsubscribe link in Eventbrite emails.

You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this or to unsubscribe, please contact us.

2. Information Collection and Use

How do we collect information?
RFi Group collects information in two possible ways:

a) When you directly give it to us (“Directly Provided Data”)
Personal information is obtained when you purchase a ticket or product or communicate with us. You may also voluntarily give us certain information when you complete subscription and registration forms, correspond with us via our websites, email or telephone.

We collect information such as your name, email address, username, mailing address, phone number, company name, job title, your preferences and purchase history. We may also collect information from your website, publicly available sources or third parties.

We collect, process and may store information about your use of our website and services (“Usage Data”). This information may include your IP Address, Geographical Information, Browser Type, Operating System, Referral Source, Length of visit, Page Views and website Navigation paths.

We use this information, along with information regarding the frequency and patterns of your usage, to monitor and improve our website and services.

b) When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information about you provided through other services such as Eventbrite and Unbounce. Your personal information including your name, job title, company, phone number and email address is transmitted via a secure link to RFi Group’s database will be held in accordance with their Privacy Policies. Please refer to How we might share your Personal Information with third parties.

How long do we keep your data for?
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Personal Data will be retained indefinitely where there is an ongoing delivery of products and/or services that you are subscribed to, until such a point that you are no longer subscribed. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Securing your personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Regulations require us to implement appropriate technical and organisational measures to protect your Personal Information. To ensure a level of security appropriate to the risk, including inter alia as appropriate:
a. The pseudonymisation and encryption of personal data;
b. The ability to ensure the ongoing confidentiality, integrity, availability and resilience or processing systems and services;
c. The ability to restore the availability and access to personal data in a timely manner in the event or a physical or technical incident.;
d. A process of regularly testing, assessing and evaluating the effectiveness of technical and organisational measure of ensuring the security of the processing.;

In assessing the appropriate level of security we shall take into account, in particular, the risks that are present by processing(in particular from accidental or unlawful destruction) loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

3. Registration forms

RFi Group will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form to anyone.

Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. We collect your Personal Information for the primary purpose to deliver services to our clients, manage subscriptions, provide free publications and to send information about related events or products.

With your consent, we may use your Personal Information to send you to content closely related to the primary purpose. This may include marketing material for our related events or products.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do the following:
•    You can verify the details you have submitted to RFi Group by contacting our Privacy Officer  Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
 •    You can also contact us by the same method to change, correct, or delete your personal information controlled by RFi Group regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
•    You can always feel free to update us on your details at any point by clicking on the link at the bottom of our emails to access your preference centre, sending an email to or getting in touch with one of our staff.
•    You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

4. How we might share your Personal Information

We use third-party service providers to provide our Services, payment processing, events and ticketing. Your personal information including your name, job title, company, phone number and email address is transmitted via a secure link to RFi Group’s database are subject to their individual Privacy Policies. Our main third-party providers (but not limited to) include:
•    Eventbrite – Please refer to their privacy policy
•    Unbounce – Please refer to their privacy policy
•    Event Co –organisers - You will be made aware of this on an event by event basis. A statement outlining their policies will be made available and require your consent.

For residents of the United Kingdom, Switzerland or any European Union States covered under the GDPR:
•    We must be provided with your explicit consent for your information to be processed by any third party;
•    You will not be penalised for withholding consent to share your information with event partners, by means of refusing entry, access to materials or otherwise;
•    We will only request Personal Information required to provide the service to you unless you provide consent. You may provide additional Personal Information via optional fields in the registration process.
•    Where your information is protected under the GDPR we have made efforts to ensure that our data processors are GDPR compliant.

5. Your options and access to your personal information

You have choices about how we use your personal information to communicate with you to send your marketing information, how to provide you with customised and relevant advertising, and whether you want to stay signed into your account.

Preference Centre
You can control your email preferences in the Preference Centre. A link to your preferences can be found at the bottom of any of our email communication by clicking on “update subscription preferences” in the footer of the email.

If you do not wish to receive marketing communications please unsubscribe via the link in the footer of the email you received, change your preferences by clicking onto “update subscription preferences” in the footer of the email, or contact us in writing.

Access to your personal information
We value your right to access, correct or delete your personal information as required by law.

You have the “Right to be Forgotten” and at your request, we will endeavour to delete, block or otherwise anonymise any reference to you and your information in our database. Exercising this right may limit our ability to provide services to you and/or your organisation.

6. How to Contact Us

If you have any questions about this policy, concerns or complaints regarding your privacy or a possible breach, please contact the Privacy Officer with the details provided below:

You may email us at or contact us in writing at
Attn: Privacy Officer,
RFi Group,
2nd Floor Saxon House,
48 Southwark Street,
London SE1 1UN, United Kingdom.